SHIPPING POLICY

Last updated: August 2026

SHIPPING AT A GLANCE

We currently offer complimentary shipping on all orders within the European Union.

For in-stock Ready-to-Wear products, orders are generally processed and dispatched within 1–3 business days.

For Made-to-Order and Made-to-Measure products, production and delivery times vary depending on the individual product. The applicable estimated timeframe is stated on the respective product page.

Please find our full Shipping Policy below.

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1. SHIPPING DESTINATIONS

We currently ship to countries within the European Union.

Available shipping destinations will be displayed during checkout. We reserve the right to modify the countries and regions to which we deliver.

2. SHIPPING COSTS

We currently offer complimentary shipping on all orders within the European Union.

Shipping rates and conditions may change in the future. Any applicable shipping costs will always be clearly displayed during checkout before you place your order.

The shipping costs displayed and agreed upon at the time of your order apply to that purchase.

3. PROCESSING & DELIVERY — READY-TO-WEAR

For in-stock Ready-to-Wear products, orders are generally processed and dispatched within 1–3 business days after the order has been accepted and payment has been successfully processed.

Business days are Monday through Friday, excluding public holidays applicable at our place of business.

Delivery times following dispatch may vary depending on the destination and shipping carrier. Any delivery estimates provided on our website or during checkout are estimates unless expressly stated otherwise.

Once your order has been dispatched, you may receive shipping confirmation and tracking information by email, where available.

4. MADE-TO-ORDER & MADE-TO-MEASURE PRODUCTS

Certain Sosowave products are Made-to-Order, Made-to-Measure, Custom-Made or otherwise manufactured specifically following an order.

These products require additional production time and are therefore not subject to the standard 1–3 business day processing period applicable to in-stock Ready-to-Wear products.

The estimated production and/or delivery time applicable to these products will be stated on the relevant product page or otherwise communicated before purchase.

If an order contains both in-stock and Made-to-Order or Made-to-Measure products, the products may be shipped separately or together once all products are ready for dispatch.

5. DELIVERY DELAYS

We make reasonable efforts to process and deliver orders within the communicated timeframes.

Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, exceptional order volumes, supply chain disruptions or other unforeseen events.

Any mandatory statutory rights you may have in the event of delayed delivery remain unaffected.

6. DELIVERY & TRANSFER OF RISK

For deliveries to consumers, the risk of accidental loss or damage to the goods remains with us until you, or a third party designated by you other than the carrier, have taken physical possession of the goods, except where otherwise provided by mandatory applicable law.

Please ensure that the delivery information provided during checkout is complete and accurate.

7. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged, or if you believe that your shipment has been lost in transit, please contact us at support@sosowave.de with your order number and relevant details.

We will review the matter and, where appropriate, coordinate with the shipping carrier.

Your statutory rights regarding defective, damaged, lost or non-conforming goods remain unaffected.

8. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time, including changes to shipping destinations, carriers, delivery options or shipping costs.

The shipping terms and costs communicated to you at the time your order is placed apply to that order.

9. CONTACT

For questions regarding shipping or delivery, please contact:

Oakhurst Enterprises UG (haftungsbeschränkt)
Am Bronzehügel 92
22399 Hamburg
Germany

Commercial Register: Amtsgericht Hamburg, HRB 155632
VAT ID: DE301789746

Email: support@sosowave.de